Last Updated: February 12, 2026
At VynPly Industries Pvt. Ltd., customer satisfaction is our highest priority. Every VynPly Supreme plywood sheet undergoes rigorous quality checks before dispatch. However, we understand that issues may occasionally arise during transit. This Return & Refund Policy explains your rights and the process for returning or exchanging products purchased from www.vynply.com.
48-Hour Window
Report issues within 48 hours of delivery
Photo Evidence
Share photos/videos of the damage
Free Pickup
We arrange pickup at no extra cost
7–10 Day Refund
Refund processed after verification
1. Eligibility for Returns
We accept return requests under the following conditions:
- Manufacturing Defects: Products with visible manufacturing defects including delamination, warping, uneven thickness, or structural damage not caused by handling.
- Transit Damage: Products damaged during shipping — including cracked edges, broken corners, water damage, or crushed sheets.
- Wrong Product: If you received a product different from what was ordered (wrong thickness, size, or grade).
- Missing Items: If your order is incomplete and one or more sheets are missing from the shipment.
Important: All return claims must be reported within 48 hours of delivery. Claims submitted after this window may not be eligible for return or refund.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Custom-cut / Made-to-order plywood sheets (unless defective).
- Products that have been installed, used, cut, or altered after delivery.
- Products with damage caused by improper storage, handling, or usage by the customer.
- Minor variations in colour, grain pattern, or shade — these are natural characteristics of wood and not considered defects.
- Products where the 48-hour reporting window has expired.
- Products marked as "Final Sale" or "Clearance" at the time of purchase.
3. How to Initiate a Return
Follow these simple steps to request a return:
1
Report the Issue
Contact us within 48 hours of delivery via email at vynply@gmail.com or call +91 955 000 6660. Include your Order ID and a clear description of the issue.
2
Provide Evidence
Share clear photographs and/or videos showing the defect or damage. Include images of the packaging, labels, and the affected area of the product.
3
Verification & Approval
Our quality team will review your submission within 24-48 hours and notify you of the approval or additional steps required.
4
Pickup & Resolution
Once approved, we will arrange a free reverse pickup from your address. You can choose a replacement or full refund.
4. Refund Process
Once a return is approved and the product is picked up/received:
- Refunds are processed within 7–10 business days from the date the returned product is received and inspected.
- The refund will be credited to the original payment method used during purchase:
- UPI / Bank Transfer: Refund to the original bank account.
- Credit/Debit Card: Refund to the original card (may take 5–7 additional days to reflect).
- Cash on Delivery: Refund via bank transfer — NEFT details will be requested.
- Shipping charges paid during the original order are fully refundable for defective/damaged products.
- For orders with partial returns (some items returned, some kept), only the value of returned items will be refunded.
5. Exchange Policy
- If you prefer a replacement instead of a refund, we will ship a new product free of charge once the return is approved.
- Exchange is subject to product availability. If the same product is unavailable, you may opt for a refund or choose an alternative product of equal or lesser value.
- Replacement orders are dispatched within 2–3 business days after the returned product passes inspection.
- Standard delivery timelines apply for replacement shipments.
6. Cancellation Before Delivery
- You can cancel your order for a full refund anytime before it is dispatched.
- Once dispatched, cancellations are not possible — you may initiate a return after delivery instead.
- To cancel, contact us via email or phone with your Order ID.
- Custom-cut orders already in production may incur a cancellation fee of up to 20% of the order value.
7. Warranty Claims
VynPly Supreme plywood carries a manufacturer's warranty covering:
- Borer & Termite Resistance — as per BWP (Boiling Water Proof) specifications.
- Bonding Strength — as per IS:710 Indian Standards.
- Structural Integrity — under normal usage conditions for the specified warranty period.
Warranty does not cover:
- Damage from improper installation or non-recommended usage.
- Exposure to conditions beyond product specifications (extreme heat, chemical contact).
- Normal wear and tear over time.
- Cosmetic changes due to natural wood aging.
To make a warranty claim, contact us with your purchase invoice, product details, and evidence of the defect.
8. Dispute Resolution
If you are not satisfied with our return/refund decision:
- Write to us at vynply@gmail.com with your concern. Our senior support team will review your case within 5 business days.
- We believe in amicable resolution and will work with you to find a fair outcome.
- Any unresolved disputes shall be subject to the exclusive jurisdiction of courts in India.
9. Contact Us
For return or refund requests, questions, or assistance, please reach out:
