Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

1.1 Personal Information

When you create an account, place an order, or contact us, we may collect:

• Name (First and Last Name)
• Email Address
• Phone Number
• Shipping & Billing Address
• Payment Information (for transaction processing only — we do not store card details)

1.2 Automatically Collected Information

When you browse our website, we may automatically collect:

• IP address and browser type
• Device type and operating system
• Pages visited, time spent, and navigation patterns
• Referring website and search terms
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To fulfill orders, process payments, arrange shipping, and send order confirmations and updates.
• Account Management: To create and maintain your user account, store preferences, and manage your order history.
• Customer Support: To respond to your inquiries, resolve issues, and provide after-sales support.
• Communication: To send important updates about your orders, new products, exclusive offers, and policy changes (you may opt out of promotional emails at any time).
• Website Improvement: To analyze usage patterns and enhance our website's functionality, user experience, and content.
• Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations.

3. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist in operating our website, processing payments, and delivering orders (e.g., logistics partners, payment gateways). These partners are bound by confidentiality agreements.
• Legal Requirements: When required by law, regulation, legal process, or government request.
• Business Protection: To protect the rights, property, or safety of VynPly, our customers, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality — login sessions, shopping cart, and security features.
• Analytics Cookies: Help us understand website traffic and usage patterns to improve performance.
• Preference Cookies: Remember your settings and preferences for a personalized experience.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

5. Data Security

Protecting your personal information is our priority. We implement industry-standard security measures, including:

• SSL/TLS encryption for all data transmission
• Secure password hashing using bcrypt encryption
• Regular security audits and vulnerability assessments
• Restricted access to personal data on a need-to-know basis
• Secure server infrastructure with firewall protection

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security but will promptly notify you of any data breach as required by law.

6. Data Retention

• We retain your personal information for as long as your account is active or as needed to provide services.
• Order records and transaction data are retained for a minimum of 5 years for accounting and legal compliance.
• Contact form submissions are retained for up to 2 years from the date of submission.
• You may request deletion of your account and associated data at any time (subject to legal retention requirements).

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data (subject to legal obligations).
• Opt-Out: Unsubscribe from promotional communications at any time via the unsubscribe link in emails or by contacting us.
• Portability: Request a copy of your data in a structured, machine-readable format.
• Restriction: Request that we temporarily stop processing your data under certain circumstances.

To exercise any of these rights, please contact us at vynply@gmail.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

For significant changes, we may notify you via email or a prominent notice on our website.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: